Bedford Contact Free Pickup
Published June 22nd, 2020
Bedford Contact Free Pickup
Monday – Friday
10:00 am – 12:00 pm
2:00 pm – 4:00 pm
(Please note due to the overwhelming popularity of contact-free pickup we are asking our patrons to limit the reservation of time slots to two per week so all of our patrons can take advantage of this service).
Visit our catalog to place holds on Bedford materials – when you receive an email that your items are ready, go to Bedford Contact Free Pickup to schedule a contact-free curbside pickup. Just select an available time slot.
Please arrive during your 30-minute window to get your materials. Items for pick up will be on tables next to the main entrance on the driveway side. Each pickup will be in paper bags labeled with your name (or library alias) and the last four numbers of your library card. (Note: if you have set up an alias instead of your last name, please indicate this in the note field of the scheduling software).
All the items will be checked out to you so just grab and go! We cannot do partial pick-ups. You must pick up all of the items that are on hold and available to you. If there is something in the bag that you no longer want please just drop it in the book return. It will be checked back in after a 72-hour quarantine.
If you have returns, the book drop next to the main doors is open.
Call us at 781-275-9440 if you prefer to schedule your pickup over the phone.
If you have any questions, PLEASE give us a call. We would be happy to walk you through the process or schedule the pickup for you.
Thank you for your patience. We look forward to serving you again.
I’ve just reserved a book, when can I come to pick it up?
You will be notified by email or phone when it is “Ready for Pickup.” You can then schedule a convenient pickup time by going to Bedford Contact Free Pickup with your library card and pin.
How long will it take to get my item?
If it is available and in the building, we should have it ready in 24 hours. Though depending on the pickup schedule and staffing this time range could vary. For items in the Minuteman Library Network (MLN), delivery between libraries has resumed but many libraries are still going through a backlog of materials which may result in a delay or limited availability of placed holds.
What if I miss my pick up time?
If you missed your pick up time, just give us a call at 781-275-9440 (circulation desk) and we will reschedule your pick up time. As rescheduling cannot be done online, you do need to call.
When will my items be due?
There will be a due date receipt in the bag with your material. We are not charging fines at this time.
I have materials to return, where can I leave them?
You may return print (books and magazines) and AV items (movies, audiobooks, music, and computer games) in our book drop at any time. It will be emptied regularly. All materials will be quarantined for 3 days. The material will be checked in after the quarantine period ends. No fines will be charged during our Covid closure period.
For Library of Things items and other materials that won’t fit in the book drop, please call us at 781-275-9440 to let us know when you will arrive with your items. These items may only be returned when the staff is in the building (M-F 9-5).
Can I come into the Library to browse or use the public computers?
For health and safety reasons, we are not able to welcome you into the building at this time.
It is our goal to help you in any way we can. We can do research and print documents – just give us a call.