Bedford Contact Free Pickup – Update!

         Bedford Contact Free Pickup

Limited contact-free pick-up will still be available after we open on June 2nd.

Appointments are required if you prefer to use the curbside service.

Pickup Hours:

Monday to Saturday: 10 am until 30 minutes before closing.

 

Visit our catalog to place holds on library materials  – when you receive an email that your items are ready, you may come into the library to pick up your items from the Reserve Shelf – be sure to check them out. If you prefer to use the curbside service go to Bedford Contact Free Pickup to schedule a contact-free curbside pickup. Just select an available time slot.

Call us at 781-275-9440 if you prefer to schedule your pickup over the phone.

Items for pick up will be on the tables near the main entrance.   Each pickup will be in paper bags labeled with your name (or library alias) and the last four numbers of your library card.  (Note: if you have set up an alias instead of your last name, please indicate this in the note field of the scheduling software).

All the items will be checked out to you so just grab and go!  If there is something in the bag that you no longer want please just drop it in the book return.

If you have any questions, PLEASE give us a call.  We would be happy to walk you through the process or schedule the pickup for you.

FAQs

I’ve just reserved a book, when can I come to pick it up?

You will be notified by email or phone when it is “Ready for Pickup.”  You can come into the library to pick up your items or you can then schedule a convenient pickup time by going to Bedford Contact Free Pickup with your library card and pin. 

How long will it take to get my item?

If it is available in our library, you should be notified by email or phone in approximately 48 hours. 

What if I miss my pick-up time?

 If you missed your pick-up time and were not able to get to the library the same day, please give us a call at 781-275-9440 (Circulation Desk) to reschedule your pick-up time. As rescheduling cannot be done online, you do need to call. If we do not hear from you after 3 days, and your items have not been picked up, they will be removed from your account.

When will my items be due?

There will be a due date receipt in the bag with your material.  We are not charging fines at this time.

May I pick up materials for other people?

Yes, please do. If multiple family members have items arriving at the same time please make one reservation and indicate all the names in the notes field. 

I have materials to return, where can I leave them?

You may return print (books and magazines) and AV items (movies, audiobooks, music, and computer games) in our book drop at any time.  No fines are being charged at this time.


Author: rcallaghan
Tags: